Senior DevOps Engineer Kyle Gengler says, “Being able to build out workflows in Jira and then see how those issues tie in to what’s happening in Bitbucket has been huge. To maximize the pros and minimize the cons, Nextiva integrated Bitbucket with Jira Software, so developers can not only store and deploy code, but also assign tickets to others and view comments without leaving Bitbucket.
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It can also create new challenges, such as more meetings, manual updates, and context switching. To address these challenges, he worked with his department and Atlassian to bring Development and IT Operations’ systems and teams together.Īdopting DevOps practices and tools often leads to better collaboration, speed, savings, stability, and other significant benefits. We needed a better structure for spreading the work around, reporting, and tracking teams and progress,” Josh explains. “The biggest challenges with Rally were that we didn’t have an admin, and there wasn’t a lot of rhyme or reason to how it was organized.
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They began by consolidating documentation and knowledge sharing onto Confluence, and helping IT move from Rally to Jira Software for project management and issue tracking.
Couple their collective history with the fact that Confluence and Jira Software were already in place (albeit underutilized) at Nextiva, and the choice was simple.įor the next four months, Josh worked diligently with his team to set up and onboard the entire organization to Atlassian. The VP was a proponent of Atlassian, and Josh had extensive experience as an Atlassian consultant and admin. When Josh joined the team, James Charles, Nextiva’s VP of Software Engineering, tasked him with solving these problems by unifying everyone on a central, integrated platform where teams could communicate with each other, document information, and manage projects. This made it difficult to keep information organized and easily accessible. Consequently, employees opted to use email, scattered documents, and other tools of their choice. The Technology department had access to Confluence and Jira Software Server (self-hosted on AWS), but there were performance and security concerns because the hardware and software weren’t regularly maintained. Nextiva’s staff had tools at their disposal, but they didn’t have one solution that fully met everyone’s needs. Going agile – especially across distributed teams – posed all sorts of new challenges: How can we align our toolset with our agile practices to support collaboration, communication, flexibility, and continuous improvement? And how do we ensure our global teams have a consistent, fully supported experience as if we were all under the same roof? To harness their momentum and maximize collaboration to deliver forward-thinking solutions faster, Nextiva invested in agile transformation while building out teams around the world.
“You’re just trying to hang on and get as much done as quickly as possible, force your way into the market, and get a stronghold while the business and innovation move quickly around you.” “Growth at the rate we were experiencing is astonishing,” he recalls. When Senior Atlassian Solutions Specialist Josh Costella joined Nextiva in late 2017, he was excited about the company’s rapid growth. With greater speed and savings, the team finally has the freedom to focus on delivering value for customers instead of managing internal processes and technology – a key advancement that will help them continue to scale while maintaining their stellar service. Since building a centralized, integrated, cloud-based ecosystem, Nextiva has significantly improved their team’s efficiency and system performance, while saving at least 100 hours and between $50,000-100,000 in software costs each year. To stay competitive and maintain superior performance and reliability for their customers, they needed mature development and service solutions for themselves. Plus, switching back and forth between systems hindered employee productivity and made it increasingly difficult to deliver the exceptional service expected from them. The company almost doubled its workforce in three years, and it was taking more time, effort, and resources to manage their internal tools. One platform, one workspace, zero friction.” Nextiva is on a mission to solve this problem by “building the future of how business and technology work together. Customers choose Nextiva because of this commitment to providing top-notch service and addressing a common problem with VoIP technology: the amount of time and money that’s typically required to manage multiple communication platforms across multiple teams.
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